Terms of service


Welcome to Grow Thyme Nursery. By purchasing from our website, you agree to be bound by these Terms of Service and our associated policies. Please read them carefully before using our site.

We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon posting to our website.

Use of Our Website

You agree to use our website for lawful purposes only. You must not:

  • Interfere with the security or operation of the website

  • Use our site for fraudulent or misleading purposes

  • Copy or reproduce any content without permission

Products and Availability

We specialise in live plants and related gardening products. Plant sizes, shapes, and colours may vary slightly due to natural growth differences.

All products are subject to availability. If an item becomes unavailable after your order is placed, we’ll contact you to offer a substitute or refund.

Orders and Payments

All prices are listed in Australian Dollars (AUD) and include GST (where applicable).
Payment must be received in full before we dispatch your order.

We accept payment via [insert payment methods – e.g. credit card, PayPal, etc.].
We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

Shipping and Delivery

We carefully pack and send live plants across Queensland and interstate areas of Australia.

Delivery times may vary depending on your location and weather conditions. We do our best to ensure plants arrive in healthy condition, but once delivered, we can’t take responsibility for delays or damage caused by couriers or extreme weather.

Some plant species may have quarantine restrictions for certain states (e.g. WA, NT, TAS). It’s your responsibility to check local import rules before ordering.

Returns and Refunds

Due to the perishable nature of live plants, we don’t accept general returns.

However, if your order arrives damaged, incorrect, or unhealthy, please contact us within 48 hours of delivery with clear photos, and we’ll work with you to replace or refund as appropriate.

We reserve the right to request return of items before issuing a refund or replacement.

Plant Care Responsibility

Once plants are delivered in good condition, their ongoing health is the customer’s responsibility. Factors like watering, sunlight, soil, and climate may affect plant performance.

We can’t guarantee the survival or growth of plants after delivery, but we’re happy to offer care advice.

Intellectual Property

All website content — including text, images, logos, and product descriptions — is the property of Grow Thyme Nursery and may not be reproduced without permission.

Limitation of Liability

To the fullest extent permitted by law, Grow Thyme Nursery is not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.

Our liability is limited to the replacement or refund of products as described in our Refund Policy.

Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be handled under those laws. Contact Us

If you have any questions about these Terms, please contact:
info@growthymenursery.com.au