Refund policy

At Grow Thyme Nursery, we take great care to ensure our plants and products arrive healthy and as described. We want you to love what you receive, but if something isn't right we're here to help.

Live Plants

Because plants are living items, we unfortunately can't accept returns for change of mind. However, your satisfaction matters to us-if your plants arrive damaged, unhealthy, or not as described, please contact us within 48 hours of delivery.

Please provide

-Your order number

-Photo's of the plant(s) and packaging upon arrival

Once reviewed, we'll offer a replacement, store credit or refund depending on the situation.